Worried about your first purchase or sale on Queenly? There is no need to be! Our Buyer/Seller Protection Guarantee ensures you are well protected and 100% satisfied every single time you shop or sell on Queenly.
We will issue you a full refund if the seller fails to ship, your item does not match the description on the listing created by the seller, or if you run into any problems!
If the Seller fails to ship after 10 days after you placed an order or your offer was accepted, the order is considered delayed. You will have the option to request a cancellation and receive a full refund.
What Is Covered
What Is Not Covered
What Is Covered
What Is Not Covered
If you have received an item that is not in the condition described or looking to return the item you have purchased, you can initiate a return request by emailing [email protected]. The claim must be filed within 3 days of the posted delivery date. Any claims filed outside of that period will not be reviewed or granted.
Please take a look at our Return Policy here.
Seller earnings are disbursed to the sellerâs redeemable balance after the item has been successfully delivered and once the buyer verifies on the app/website that they have accepted their item. Buyers have 3 days from the posted delivery date to accept their item. Your seller earnings will be disbursed at the end of the third business day after delivery at 11:59 PM PST, or after the day the buyer accepts their order.
If the purchased item is over $1,000 and has been shipped to Queenly HQ to undergo a Quality Check, the seller's earnings will be disbursed to the sellerâs redeemable balance, once the item has successfully been inspected. Please keep in mind that after delivery, Quality Check can take anywhere between 1-3 business days to be processed and completed.
Sellers will have to initiate a payout once a redeemable balance is available. Sellers can choose to receive their seller earnings via PayPal, Venmo, or electronic ACH Direct Deposit transfer to their bank account.
Your earnings can quickly be transferred to you through your preferred payout method: PayPal, Venmo, or ACH (direct deposit).
To request a payout, please visit your account
To ensure your seller earnings are disbursed to the correct preferred payout method account, log into your Queenly account and update your seller information as needed (on your Profile page). In cases where funds are sent to an incorrect account, Queenly will attempt to reclaim and reissue the payout to the correct account. However, in the case that the funds cannot be reclaimed, the payout is final and will not be resent so please make sure you have this fully updated. Users are responsible for updating and verifying that their payout information is submitted correctly.
If a seller fails to make a payout method selection or submits the incorrect payout information, the seller's earnings will be delayed until that information is added or updated. Queenly is not responsible for any delays due to missing or incorrect information submitted by the seller.
Sellers can select their preferred payout method under Seller Earnings & Payout Methods in their Profile page. You will need the following information for the following methods:
ACH transfer (Direct Deposit) powered by StripeVerify that your account is active and allowed to receive funds.
PayPalPlease verify that you have entered the correct information and that this account is available to receive funds. This may require you to reach out to PayPal directly.
VenmoIf you have a valid US phone number but do not have a Venmo account, you will need to successfully set up a Venmo account to receive payments. Your payment will expire in 30 days if you sell an item with a Venmo payout method on file but do not have a Venmo account set up.
Your payout will be initiated in our system as soon as the item is accepted by the buyer or after the 3 day delivery window has expired. However, it may take up to 7 business days for the funds to reach your account, depending on the type of payout method you have selected. Queenly does not control the speed that your funds become available to you nor is Queenly responsible for any delays made by PayPal, Venmo or your receiving bank.
Delivery times are as follows:If a seller fails to make a payout method selection or submits the incorrect payout information, the seller's earnings will be delayed until that information is added or updated. Queenly is not responsible for any delays due to missing or incorrect information submitted by the seller.
Your earnings can quickly be transferred to you through your preferred payout method: PayPal, Venmo, or ACH (direct deposit).
To request a payout, please visit your account and
For iOS:To ensure your seller earnings are disbursed to the correct preferred payout method account, log into your update your seller information as needed. You will have the option to verify or change your preferred payout method every time you request to redeem your available balance.
You will only have the option to redeem the total available balance.
In cases where funds are sent to an incorrect account, Queenly will attempt to reclaim and reissue the payout to the correct account. However, in the case that the funds cannot be reclaimed, the payout is final and will not be resent. Users are responsible for updating and verifying that their payout information is submitted correctly.
You will have the option to apply your redeemable balance at checkout towards any future orders.
If you choose to checkout with your redeemable balance, the redeemable balance will first be applied, then store credit (if applicable), and then your chosen payment method.
We always require a payment method to complete a purchase. If your balance and credits cover your total then your chosen payment methods will not be charged.
To keep track of any balance changes to your available balance, you can
For iOS:Under your Balance Activity, you can keep track of payouts per order that are added to your available balance, purchases made using your available balance, and requests made to redeem your available balance.
To send a Private Offer to users who have liked your item:
Users who have liked that item will be notified of the discount and have 48 hours to accept or decline the offer. Users are able to counteroffer a private offer.
If a private offer is accepted, all other standing private offers or existing offers will expire. If the item is purchased using âBuy Nowâ, all prior existing offers will expire.
Really Cool Sellers
Your payout will be disbursed via your preferred payout method. You will receive a payout for each item sold in your collection.
Locate your Collection Order in your inbox under Selling To to see a breakdown of your payout.
Buyer
Queenly moderates content daily to ensure the protection and safety of our users. If you see something that shouldnât be on Queenly, please report it. Queenly users can anonymously report a listing or user that violates our community guidelines and policies. Once submitted, a report will be sent to Queenlyâs Community team for review. Queenly users are not advised to directly engage with any content that is being reported.
If there is content that requires immediate attention, please contact Queenlyâs support team directly at [email protected] and include the following information: