Return Policy

Since Queenly is a third-party platform and we do not own any of the inventory posted, we currently do not accept/process any refunds. It is up to the Seller to make sure that the correct size measurements and dress descriptions are displayed on their profile. The items will go through an intensive quality check and dry cleaning through us prior to reaching the Buyer (if over $300), and if for any reason we notice any discrepancies with the item that does not reflect what was described in the post, we will then send it back to the Seller and notify the Buyer with a full refund. The Seller is solely responsible for making sure that what they state about the item is true (i.e. right color, correct size measurements, honest condition of the item, etc.) and that Sellers understand that their items are subject the rejection if the item does not pass our quality check process. Buyers can offer to purchase from Sellers. Once an offer is accepted by Seller, the sale transaction is binding on both Seller and Buyer, and no returns, refunds, cancellations or retractions are allowed, except as permitted by these Terms.

Neither party shall be responsible or have any liability for any delay or failure to perform to the extent due to unforeseen circumstances or causes beyond its reasonable control, including, without limitation, acts of God, earthquake, fire, flood, embargoes, labor disputes and strikes, riots, war, acts of a public enemy, error in the coding of electronic files, Internet or other network “brownouts” or failures, power failures, cyber attacks, third party attack or other actions and acts of civil and military authorities.

  • Criteria for returns: listed above
  • Time period for returns: 24 hours from a dress either received at Queenly headquarters if over $300, or received directly by the buyer if under $300
  • Processing time for returns: 5-10 business days from notifying the buyer of their return and refund being processed.
  • Valid email address for processing returns or refunds: [email protected]

Get the app.

One girl's dress is another girl's treasure.

Apple App Store LogoGoogle Play Store Logo
Get the Queenly app on iPhone or Android
Contact Us
880 Harrison St Suite 204
San Francisco, CA 94107
Mon-Fri 9am-8pm PST
Sat-Sun 11am-5pm PST

Contact Us