Queenly Frequently Asked Questions (FAQs)

Seller earnings are disbursed after the item has been successfully delivered and once the buyer verifies on the app/website that they have accepted their item. Buyers have 3 days from the posted delivery date to accept their item. Your seller earnings will be disbursed at the end of the third day if the buyer fails to accept their item before that time frame.

If your purchased item is over $500 and has been shipped to Queenly HQ to undergo Quality Check, your seller earnings will be disbursed once your item has successfully been inspected. Please keep in mind that after delivery, Quality Check can take anywhere between 1-3 business days to be processed and completed.

To ensure your seller earnings are disbursed to the correct preferred payout method account, log into your Queenly account and update your seller information as needed (in your Profile page). In cases where funds are sent to an incorrect account, Queenly will attempt to reclaim and reissue the payout to the correct account. However, in the case that the funds cannot be reclaimed, the payout is final and will not be resent so please make sure you have this fully updated. Users are responsible for updating and verifying that their payout information is submitted correctly.

Sellers can choose to receive their seller earnings via PayPal, Venmo, or electronic ACH Direct Deposit transfer to your bank account.

To ensure your seller earnings are disbursed to the correct preferred payout method account, log into your Queenly account and update your seller information as needed (in your Profile page). In cases where funds are sent to an incorrect account, Queenly will attempt to reclaim and reissue the payout to the correct account. However, in the case that the funds cannot be reclaimed, the payout is final and will not be resent so please make sure you have this fully updated. Users are responsible for updating and verifying that their payout information is submitted correctly.

Sellers can select their preferred payout method under Seller Earnings & Payout Methods in their Profile page. You will need the following information for the following methods:

• First and Last Name
• Electronic routing number
• Account number
• SSN

Verify that your account is active and allowed to receive funds.

• First and Last Name
• Email Address that you use for PayPal

Please verify that you have entered the correct information and that this account is available to receive funds. This may require you to reach out to PayPal directly.

• First and Last Name
• Phone number or Email Address

If you have a valid US phone number but do not have a Venmo account, you will need to successfully set up a Venmo account to receive payments. Your payment will expire in 30 days if you sell an item with a Venmo payout method on file but do not have a Venmo account set up.

1. Go to your Profile > Seller Earnings & Payout Methods > Payouts
2. Click Add payout method
3. Select the type of payout method you want to use, then click Continue
4. Add the requested info, then click Submit

Your payout will be initiated in our system as soon as the item is accepted by the buyer or after the 3 day delivery window has expired. However, it may take up to 7 business days for the funds to reach your account, depending on the type of payout method you have selected. Queenly does not control the speed that your funds become available to you nor is Queenly responsible for any delays made by PayPal, Venmo or your receiving bank.

• PayPal and Venmo: Within 1 business day (delays may occur on a case-by-case basis)
• Direct Deposit (ACH): Up to 7 business days

To send a Private Offer to users who have liked your item:

• Select an item from your closet
• Select “Price Drop”
• Select "Send Private Offer to Likers"
• Calculate your new discounted price (must be at least 10% lower than your current listed price)

Users who have liked that item will be notified of the discount and have 48 hours to accept or decline the offer. Users are able to counteroffer a private offer.

If a private offer is accepted, all other standing private offers or existing offers will expire. If the item is purchased using “Buy Now”, all prior existing offers will expire.